We only process and ship orders on business days (Monday - Friday), excluding U.S. federal holidays. 

Shipping options depend on your shipping address. We may require additional time to deliver to APO/FPO/DPO addresses, Hawaii, Alaska, and U.S. territories.

Complimentary Two-Day Shipping: Enjoy complimentary Two-Day shipping on orders totaling $400 or more.

2-3 Day Delivery Fee: For orders below $400, a flat fee of $8 will be applied for 2-3 day delivery.

Please note that some exclusions may apply.

Customized/Personalized Products:

You can refer to the actual delivery date shown in Checkout, and email which includes the additional processing time needed for customization and personalization. RING SIZING: Rings ship in their standard size (6, 7 and 8 for ladies) unless a specific size is selected. Please allow up to 6 additional business days for delivery of specified sizes (ex. 5, 8, 11, etc.).

Express Shipping is not available for rings that require sizing, and is also not available for orders to Alaska, Hawaii, APO/FPO, or P.O. boxes. APO/FPO address may require additional time for delivery. Express Shipping delivery is available in most areas. Please contact Fedex^® or UPS^® to find out if this service is available in your area before selecting it as your preferred shipping method. 

An Estimated Delivery Date will be provided at the time your order is placed. Estimated Delivery Date is the time to process and package the item, PLUS the time to ship to you, based on the shipping method selected at checkout.

Customers can obtain their  tracking number via email once their item has been packaged and is ready for shipment.

Business days are Monday‐Friday, excluding U.S. federal holidays.

WEATHER DELAYS: Severe weather conditions may delay or postpone our deliveries. VIA Jewelers will not hold liability or refund the shipping charge based on a weather delay.

What if my carrier says my package has been delivered, but I’m not seeing it anywhere? Oh, no! We can help investigate. Reach out to us at [email protected],  describes your situation, and we’ll get started.